Effective Business Communication

COURTESY:

              Courtesy means be familiar with not only with others aspect but also with their feelings and emotions.It includes the sincere  and the respective behaviour towards everybody.The courtesy includes that how we communicate with politeness and respect with our employees and customers to make a professional environment in the business field.As it is a effective C(courtesy) of the business communication.

The courtesy message is not at all prejudice.It includes the consideration of both the feelings and viewpoints of the receiver.The message should be positive and not hurt the feelings and discourage anyone.

References:

https://www.slideshare.net/aroobabaig/courtesy-7cs-of-communication

http://www.managementstudyguide.com/seven-cs-of-effective-communication.htm

Courtesy also means avoiding gender bias in writing.Women resent the gender bias in words like man-power, man-made, best-man for the job. There is an increasing use of the word chairperson for chairman. Instead of saying “Each customer is expected to pay his bill”, say ‘all customers should pay their bills’. Some women resent the use of Mrs / Miss which are indicative of marital status thus showing gender bias. They prefer Ms. to the others.

Email is used for fast and efficient business communications. And using  the receiver’s name is one way to fill courtesy into those quick emails. Remember to always use proper English as well as complete sentences in your business emails. Although we most often think of important business communication happening in writing, it is still important to remember courtesy in your business conversations and meetings. When you ask someone to complete a work, use a “please” and a “thank you.”Other sources of communication include organisation charts, and newsletters. Most of these styles are different to an organisation or company. One simple act of courtesy is to make certain that you spell names correctly. 

Saying “good morning” or “goodbye”  takes  no time and very little attempt. So, for a small funding on your part, you can increase the friendship at work and reduce stress.